Terms and Conditions

Regulations on Remittance Transactions

These Remittance Transaction Regulations ("Regulations") set forth the rights and obligations between Yehey Japan Co., Ltd. (hereinafter referred to as the "Company") and customers or members (hereinafter referred to as "Users") using remittance transaction services.

This Service

• To use the service, a customer must be: A non-business individual (20+ years old, or employed 18+), residing in Japan, or a corporation/self-employed business registered under Japanese law.
• Maximum wallet balance is ¥1,000,000.
• Funds in the wallet are held solely for remittance purposes and shall not bear interest.
• When registering, the customer must provide their name (or trade name for corporations), address, date of birth, telephone number, ID information, and occupation code.

Use of This Service

• The Users can load money into their Wallet through our designated partner financial institutions.
• When sending a remittance, the user sends instructions to the Company, including the Recipient details, payout method, and amount.
• Delivery of funds shall be made by the payout partner of the Company in the country of destination.
• The Company assumes no responsibility for delays due to payout partner processing times.

Granting of Free Points

Free points may be granted based on transaction history (1 point = 1 yen). Points expire after one year from the date they are granted. Points may not be transferred to third parties.

Important Notices

• This service is not a bank-based foreign exchange transaction.
• Funds are not protected under the Deposit Insurance Law.
• Type of business: Type 2 Fund Transfer Business.
• Yehey Japan Co., Ltd. is a member of the Japan Payment Service Association (JPSA).
• Customer funds are managed through a guarantee issued by Mizuho Bank.

Identity Verification

The Company may request identity verification documents from Users at any time in compliance with the Act on Prevention of Transfer of Criminal Proceeds. Users who fail to provide required documents may have their account suspended.

Notification of Changes

Users must promptly notify the Company of any changes to their registered information, including name, address, telephone number, and other details.

Anti-Money Laundering & Organized Crime Exclusion

• We prohibit service use by organized crime groups, their members, associated companies, or designated countries.
• Transactions are screened against international watchlists and sanctions lists.
• The Company may refuse or cancel transactions if there is suspicion of money laundering or terrorist financing.
• Users must declare that they are not a member of, or associated with, any organized crime group.

Trading Restrictions

• Individual users: Max ¥1,000,000 per remittance; ¥2,000,000/month; ¥5,000,000/year.
• Corporate users: Subject to separate limits as determined by the Company.
• The Company may impose additional restrictions based on risk assessment.

Exemptions from Responsibility

• The Company shall not be liable for damages caused by natural disasters, system failures beyond the Company's control, or actions of regulatory authorities.
• The Company is not responsible for delays or errors caused by incorrect information provided by Users.

Limitation of Liability

The Company's liability for any damages arising from the use of this service shall be limited to the amount of the remittance transaction that directly caused such damages.

Compensation

If the User causes damage to the Company or a third party through violation of these terms, the User shall bear responsibility for compensating such damages.

Membership Cancellation

Users may cancel their membership at any time through the app. The Company may also cancel a User's membership if the User violates these terms or if the Company deems continued membership inappropriate.

Prohibition of Assignment

Users may not assign, transfer, or pledge their rights or obligations under these terms to any third party.

Privacy Protection

The handling of personal information is governed by our separate Privacy Policy.

Governing Law and Dispute Resolution

These terms shall be governed by the laws of Japan. Any disputes arising from these terms shall be submitted to the exclusive jurisdiction of the Tokyo District Court.

Contact Information

• Yehey Japan Co., Ltd.
• Address: Level 16, Shinagawa East One Tower, 2-16-1 Konan, Minato-ku, Tokyo
• Phone: 03-4550-1407
• Email: support@yeheyremit.jp

Financial Alternative Dispute Resolution

In the event of any complaints or disputes, customers may contact the following organization: Tokyo Bar Association Dispute Resolution Center.

Final Clause

These regulations shall take effect from the date of registration. The Company reserves the right to amend these regulations at any time. Users will be notified of any changes through the app or website.

Amendments

The Company may revise these terms at any time. Revised terms shall take effect upon posting on the Company's website or notification through the app.